Datadog provides cloud-scale monitoring and security for metrics, traces and logs in one unified platform.
About the Company
Datadog (NASDAQ: DDOG) is a global SaaS company delivering growth and profitability by enabling digital transformation, cloud migration, and infrastructure monitoring across entire technology stacks. Built by engineers for engineers, Datadog is trusted by organizations worldwide and champions diversity, innovation, and professional growth.
About the Role
We are looking for a Technical Account Manager (TAM) to provide hands-on technical services to Datadog’s largest customers. You will support product adoption, provide guidance, and act as a trusted advisor to maximize business value from IT operations. This hybrid role involves collaborating closely with customers and internal teams to ensure customer success.
Key Responsibilities
- Advise on technical support and product adoption throughout pre-sales, post-sales, and renewal cycles
- Analyze customer IT environments and recommend strategies to maximize Datadog’s value
- Advocate for customers by understanding their goals, use cases, and suggesting product configuration and adoption
- Prepare and participate in Monthly and Quarterly Business Reviews
- Collaborate with product management, engineering, and technical services to identify new features and products
- Continuously improve best practices for product adoption and customer success
Required Skills
- Solid technical background and hands-on IT Operations experience
- Proficiency with cloud platforms such as AWS, Azure, or GCP
- Comfortable with scripting languages (e.g., Python, JavaScript, Ruby, Perl, Go, PHP, Chef/Puppet)
- Experience with CI/CD tools like Jenkins, GitLab
- Knowledge of containerization tools such as Docker, Kubernetes, or Rancher
- Ability to travel up to 30% of the time and sit for extended periods during client visits
- Previous experience as a TAM supporting mid-market and/or enterprise customers in cloud environments
- Familiarity with Datadog or other cloud monitoring tools
- Strong communication skills and a passion for customer success