Perl Jobs Technical Support Analyst (Perl and Python)

Technical Support Analyst (Perl and Python)

Parvana
Categories:
  • Full Time
  • Braga
Parvana

Connecting People with People

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Job Description:

Our client is a publicly traded global leader renowned for delivering innovative solutions that help some of the world’s most recognizable brands address critical business challenges. Known as a trusted partner to international organizations, the company offers forward-looking solutions designed to enhance customer experiences and help businesses stay competitive in the digital age. Fueled by a strong commitment to innovation and client success, this organization has built a reputation for providing reliable and impactful results. The successful candidate will join a vibrant, diverse, and high-performing global team, with the option to work in a hybrid model or a traditional office setting. This role offers an inclusive culture that fosters connection and abundant opportunities for growth.

Key Responsibilities:

  • Manage customer support tickets, escalate issues, and handle reporting duties.

  • Keep detailed and accurate records of all ticket activity within the ITSM platform.

  • Complete operational tasks promptly, adhering to contractual deadlines.

  • Coordinate with internal development teams to track and resolve support issues efficiently.

  • Maintain thorough knowledge of customers’ deployed solutions.

  • Implement product fixes following established company protocols.

  • Monitor and ensure compliance with service level agreements (SLAs) and operational level agreements (OLAs).

  • Participate in rotating shifts and provide 24/7 on-call support availability.

Candidate Requirements:

  • A relevant tertiary qualification in fields like Computer Science or IT is preferred.

  • Strong understanding of telecommunications networks, billing and charging systems, as well as interconnect and roaming concepts.

  • Experience documenting support strategies, planning, and case management.

  • Familiarity with telecom OSS/BSS systems.

  • Ability to work autonomously as well as collaboratively within a team.

  • Excellent communication skills to engage effectively at all organizational levels.

  • Proficiency in at least one scripting language such as PowerShell, Python, or Perl.

  • Experience with relational or non-relational databases, including SQL, NoSQL, or Oracle.

  • Working knowledge of Unix environments and experience supporting production systems and applications.

For more opportunities, please visit: https://www.parvana.co.uk/careers

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